- 4+ years of experience as Salesforce Application (Lightning) Admin and Support and +7 years of experience in the information Technology field
- Experience of working in Salesforce Service and Sales cloud including Salesforce business process like Workflows, Process Builders, Flows, Approval processes, etc.
- Capability of analyzing and deep diving into Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visual force, workflows, Rest API.
- Should be able to resolve SFDC Certificate problems, Grant Access privilege, Analyze and fix data issues, Troubleshoot email campaigns, Assist in Backups and Updates, Run different reports, Knowledge of Customization and config settings
- Ability to use Salesforce Debug logs to analyze Json requests and responses sent and received within the Salesforce org to technically analyze the issue faced by customer.
- Should have Strong analytical skills with a thorough understanding of how to interpret customer business needs and translating those into technology and operational requirements
- Experience as Salesforce Technical Expert and collaborate with Client / business partners to solve complex and critical business issues and enable CRM and sales processes using Salesforce.com platform
- SFDC Admin Certifications preferred, ADM 201, ADM 211
- Experience in using ITSM tools (such as ServiceNow or similar) in responding to incidents and service requests
- Experience in documenting and responding with RCA (Root Cause Analysis)